We are here to help
Customer support
Help with choosing a plan, setting up a device, activation questions, playback problems and payments. Start with the checklist, then message us if it does not solve it.
Customer support
Help before you order and after you set up
Message the team on WhatsApp for the fastest reply, or call the number below. Tell us which device and player you are using and we can get straight to the answer.
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Choosing a subscription
Not sure which length to pick or whether your device is supported? Ask before you order.
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Device setup assistance
Help installing a compatible player and entering your subscription details on any supported device.
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Account & activation questions
Questions about when your details will arrive, or about renewing an existing subscription.
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Troubleshooting
Buffering, missing categories, login errors or playback problems on a specific device.
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Payment enquiries
Questions about a payment you have made, a duplicate charge or the refund policy.
Troubleshooting checklist
Try these in order before you message us
Most playback problems are fixed by one of the first three steps. Working through the list also means that if you do contact us, we can skip straight to the less common causes.
- Restart the device and the router. Power both off for thirty seconds. This clears far more problems than it should.
- Check whether it is one channel or everything. If only one stream fails, the source is probably the issue; try another channel in the same category and tell us which one failed.
- Test the connection. Move to Ethernet or closer to the router. Pause downloads and other streaming in the house. Switch off any VPN while testing.
- Refresh the player. Use the player's refresh or reload playlist option so the channel list and guide are downloaded again.
- Re-enter your details. A single wrong character causes login errors. Copy and paste where possible.
- Try a second player. If a different player works, the first one needs updating or reinstalling.
- Check the subscription end date. An expired plan shows as a login failure in most players. Message us to renew.
Activation and account questions
Setup details are sent after your order has been confirmed. If you have ordered and not received anything, message us with the name and contact method you used to order, and the plan you chose. Please do not send payment card details.
Payment enquiries
For a duplicate charge or a question about a payment, contact us with the date, amount and any reference you have.
What to send us for the fastest fix
- Device make and model (for example, Fire TV Stick 4K or LG C2)
- The IPTV player name and version
- A screenshot or photo of the error
- Whether you are on Wi-Fi or Ethernet, and whether a VPN is active